Privacy Policy

Who are we?

At CorderCare, we are committed to maintaining the trust and confidence of our customers. In particular, we want you to know that CorderCare will not sell, rent or trade your information with other companies and businesses for marketing purposes.

In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it safe and secure.

What personal information do we need and why?

Personal information means any information that may be used to identify you, such as, your name, title, phone number, shoe size, email address, or mailing address.

In general, you can contact us or browse our website without giving us any personal information.

However, to enable us to provide you with safe, person-centred care, we will need to understand more details about you and anyone else who you may have supporting your care.  The types of things we may ask include:

1. Your personal details, including: your name, address, and date of birth
2. Your medical conditions/history
3. Contact details for your GP/Doctor
4. Any equipment you use to stay safe in your home
5. Medication you currently take
6. How you would like your care to be delivered and the types of support you need
7. How you currently manage with certain activities, e.g. washing, cooking, and getting out and about
8. Details of anyone who supports you already

This information is usually collected during a quick chat at your home.  You can also have others present, for example family or friends, who you may find supportive during this session.

We use this information to build your package of care, often known as a care plan.  It is this care plan that your carers will read and follow, in order to understand your wants, needs and preferences.  Our aim is to ensure you get the care you want, the way you want it.

If we ask you to share information that you are not comfortable telling us, that is not a problem. Simply let us know, and we can explain why we are asking those questions, to help you make an informed choice.

When do we share your information?

We may share your personal information to enable the safe delivery of care.  To help you understand when and why we do this, we have included some examples below:

Who we share with

Your carers

To help them understand how to provide you with the best care in the way you want it.  We call this person-centred care.

Your GP

To alert them to any illnesses or change in condition that may require their support
To help us understand your medical history, including any allergies

Emergency services

If you do become unwell or have an accident, we will help the emergency services understand any medical conditions you may have and what medication you take, so they can provide the best care possible for you

 

District nurses

To help them understand any skin conditions or other needs you may have, which require their expertise to treat

Pharmacist

If we help you order repeat medication, we may contact the pharmacist as part of your care package.
Additionally, if your medication type is proving difficult for you to take, we can work with the pharmacist to look at options

Other healthcare professionals involved in your care, e.g. occupational therapists, nutritionists

We may engage other healthcare professionals who have expertise to help in areas we cannot, e.g. supportive equipment to help you remain independent at home

Your family or emergency contact

If you have asked us to keep certain people updated who are part of your care planning, then we will act on your request. We will only share information that is relevant to your request and always with your consent.

Adult services (Local authority)

If the LA adult services team are involved in your care, we may need to share our performance information with them in order to meet contractual obligations.
We may also engage them to determine the types of support you may be entitled to.

Birdie system

We add your information to our Birdie care management system, which enables us to deliver your care in a safe and effective way. All data on Birdie is fully encrypted and held in the UK.

Additionally, we may need to share your information to comply with a legal obligation or requirement.

We will never share any of your information with a third party without your consent, and do not use anything collected for marketing or sales purposes, so no annoying phone calls, we promise.

How we protect your information

CorderCare is committed to keeping your information safe.

Our security measures include:

  • Encryption of data
  • Paper records are stored in a locked cabinet, which only authorised personnel have access to
  • Regular internal audits of our security methods
  • Security controls that protect the CorderCare IT infrastructure from external attacks and unauthorised access
  • Internal policies setting out our data security approach and training for our employees

Access to your personal information

You are entitled to access the personal information that we hold on you. You can request this information in a number of ways:

  • Email your request to contactus@cordercare.co.uk 
  • Call us on 01945 419099
  • Write to us at CorderCare, Unit 1, Evergreen Venture Park, Barton Rd, Wisbech. PE13 4TP
  • Or ask your Carer or family member to reach out on your behalf.

We will always take steps to verify the identity of the requestor before sharing any information. An administrative fee may be payable for us to handle this request in some circumstances.

Updating your personal information

If you believe the information we have may not be correct, we want to know.  Please contact us to access your personal information and let us know what changes we need to make to fix things.  We will do our best to get everything corrected within 30 days.

Right to erase your personal data

You also have the right to request that we erase your personal data, and can withdraw consent at any time. This may of course impact our ability to provide you with a care service but our team are here to explain any impact, so you can make an informed choice.

Additionally, we may be obligated to hold some information, in order to adhere to regulatory requirements. However, in these instances, you can request that we restrict the processing of the information any further.

To exercise any of these rights, simply reach out via one of our contact methods shared in the “Questions” section.

Your consent

CorderCare will always seek your consent before collecting and using any personal information, usually through a signed consent to care form.  Where you are unable to provide consent due to capacity, you may have an authorised representative support you with this step.  

When you give us consent, we will collect and use your information in line with this Privacy Policy.

We may change this Privacy Policy from time to time, and will issue a new copy to our current customers and publish a copy on our website.  

Information collected on our website

When someone visits www.cordercare.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We may also collect information about how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Website tracking & cookies data

We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

Cookies are files with small amounts of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are: beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Links to other websites

Our website contains links to information on other websites. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

National data opt-out policy

The National Data Opt-out is a service introduced on 25 May 2018, enabling patients to opt out from the use of their data for anything other than their individual care and treatment, e.g. research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs

Organisations must be transparent with the information they handle about clients as to how and when their preference has been applied.  At CorderCare we are fulfilling our obligation to make provision to inform clients of our compliance with the NHS National Data Opt-out policy.

As a domiciliary care provider, we have an obligation to be compliant by informing our clients of their right to choose, and provide assistance, if needed, with opting out of their information being used for research and planning within the NHS.

Please note: CorderCare does not share clients’ details with any pharmaceutical, medical or other researchers and do not use sensitive information for purposes beyond an individual’s care and treatment.

We can provide the following information, available from the Care Manager, on request for clients or their legal representatives.

  •  Your Information Matters to the NHS – Easy Read Version
  •  Your Data Matters to the NHS – Client Handouts

If you are happy for information to be shared, you do not need to do anything.

For clients who do not want their information shared for research and planning purposes, you can opt out by one of the following ways listed below:

We will keep a record of a decision but please note, clients can change their mind at any time.

Have a question about our privacy policy?

Get in touch